Privacy Policy

Your privacy is important to us. Learn how we protect and handle your information.

Last updated: 17 August 2026

Introduction

Eden Clinic Training Academy (ECTA) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare education platform, attend our courses, or interact with our services.

By using our services, you consent to the collection and use of information in accordance with this policy. We may update this policy from time to time, and we will notify you of any significant changes.

Information We Collect

Personal Information

  • Name, email address, phone number, and mailing address
  • Date of birth and emergency contact information
  • Professional credentials and certifications
  • Payment information (processed securely through third-party providers)
  • Course enrollment and completion records

Educational Records

  • Course attendance and participation records
  • Assessment scores and completion certificates
  • Learning progress and performance analytics
  • Student feedback and evaluations

Technical Information

  • IP address, browser type, and device information
  • Usage patterns and site navigation data
  • Cookies and similar tracking technologies
  • System logs and error reports

How We Use Your Information

Educational Services

  • Provide access to courses, training materials, and certifications
  • Track learning progress and issue completion certificates
  • Maintain educational records as required by accrediting bodies
  • Customize learning experiences based on your progress and preferences

Communication

  • Send course updates, scheduling notifications, and important announcements
  • Provide customer support and respond to inquiries
  • Share educational resources and industry updates (with your consent)
  • Collect feedback to improve our services

Legal and Regulatory Compliance

  • Maintain records for CPD (Continuous Professional Development) reporting
  • Comply with healthcare education regulations and accreditation requirements
  • Respond to legal requests and protect our legal rights
  • Ensure the security and integrity of our educational programs

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Authorized Disclosures

  • Service Providers: Trusted third-party vendors who assist with payment processing, email delivery, and technical support
  • Accrediting Bodies: Professional organizations that require verification of course completion and certification status
  • Employers: Only when you explicitly authorize us to share completion records with your employer
  • Legal Requirements: When required by law, court order, or government regulation

Which law applies

ECTA is based in the United Kingdom, and this notice is governed by UK data protection law: the UK GDPR and the Data Protection Act 2018. Our supervisory authority is the Information Commissioner's Office.

We are a training provider, not your healthcare provider. The information we hold about you is professional and educational: your name, contact details, professional registration and course records. We do not hold clinical records about you as a patient.

Data Security

We implement industry-standard security measures to protect your personal information:

Technical Safeguards

  • SSL/TLS encryption for all data transmission
  • Encrypted storage of sensitive information
  • Regular security audits and vulnerability assessments
  • Multi-factor authentication for staff access

Administrative Safeguards

  • Access controls and user permission management
  • Employee training on data privacy and security
  • Regular backup and disaster recovery procedures
  • Incident response and breach notification protocols

Your Privacy Rights

You have the following rights regarding your personal information:

Access and Control

  • View and update your personal information
  • Download your data in a portable format
  • Request deletion of your account and data
  • Opt-out of non-essential communications

Educational Records

  • Access your course completion records
  • Request corrections to inaccurate information
  • Obtain official transcripts and certificates
  • Control sharing of records with third parties

Your rights under the UK GDPR

You have the right to be informed, and rights of access, rectification, erasure, restriction, portability and objection. Where we rely on your consent, you can withdraw it at any time. To exercise any of these, email support@edenclinic.co.uk. We respond within one month.

We process your information to deliver the course you have booked and to meet our legal and accreditation obligations. Marketing emails are sent only with your consent.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint, or call 0303 123 1113. You can complain to us first, but you do not have to.

Data Retention Policy

Educational records are retained for 7 years after course completion as required by accrediting bodies. Personal account information is retained while your account is active and for 2 years after account closure.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Privacy Officer

Eden Clinic Training Academy

Email: support@edenclinic.co.uk

Website: edenclinictrainingacademy.co.uk

Response Time

• Privacy inquiries: 48 hours

• Data access requests: 30 days

• Account deletion: 5 business days

This Privacy Policy was last updated on 17 August 2026. We will notify you of any material changes via email or through our platform.